Job Description

Omer USA Inc is currently seeking a highly organized and motivated Junior Service Specialist to join our team. This individual will play a key role in managing inland transportation, coordinating paperwork, and providing support to both our internal team and our valued customers. With a focus on efficiency and effective communication, the Junior Service Specialist will ensure smooth operations within the service department.

Key Responsibilities:

• Inland Transport Management: Oversee the organization and management of inland transportation, ensuring timely and efficient delivery of goods and services.
• Paperwork Organization: Handle all necessary paperwork related to service operations, including but not limited to transport documents, service reports, and customer communication.
• Spare Parts Quotations and Offers: Prepare and provide quotations for spare parts, negotiate prices and terms with clients and keeping contact with main supplier in Italy, and manage the overall spare parts ordering process.
• Customer Communications: Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring customer satisfaction throughout the service process.
• Technical Support Coordination: Manage incoming technical support calls, log details, create tickets in the CRM system, and assign tasks and calls to the technical team for resolution.
• Inventory and Spare Parts Management: Oversee the inventory of spare parts, ensuring availability and timely restocking to meet service needs.
• Warehouse Coordination: Coordinate with the warehouse team to ensure smooth operations, including the receipt, storage, and dispatch of goods.
• Travel and Service Call Organization: Plan and organize travel arrangements and service calls for technical staff, ensuring efficient scheduling and resource allocation.

Required Skills & Experience

• Minimum 2 years of customer service experience
• Experience with Microsoft Office including Excel and Word and CRM System
• Excellent communication skills and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to change priorities quickly and manage multiple projects simultaneously.
• A team player who works well with others.
• Detail-oriented: Meticulous attention to detail in all aspects of work, from managing communications to organizing inventory.
• Ability to travel domestically up to 25% of the time.

About Omer USA Inc.
OMER is the #1 solution in elevation!  OMER provides innovative, safe, and robust designs for light-duty vehicle lifts, heavy-duty vehicle lifts, and parking systems.  Our ALI Certified product portfolio includes one of the largest varieties of HD platform lifts, alignment racks, and scissor-style specialty lifts available in the North American market.

For more details and to apply for this job position, please email your resume to s.poli@omerlift.com  (please make sure to copy info@iacc-miami.com in the same email) 

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MEDIA PARTNER

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